A fair process for digital purchases.

We may approve a refund for a duplicate charge, an incorrect item delivered, or a verified technical defect that prevents reasonable use and cannot be resolved through support.

We may also consider another exceptional circumstance supported by the order and delivery records. Please contact us promptly so we can investigate while the relevant records are available.

A change of mind, a disclosed compatibility limitation, or failure to review product requirements does not automatically qualify for a refund. Downloading a private file does not prevent you from contacting support, but it is relevant because a digital product cannot be returned.

Do not share, redistribute, or continue using the files while a refund request is under review.

For services, we review the agreed scope, work completed, files delivered, and any issue reported. Amounts for work already performed or third-party costs already incurred may not be refundable unless applicable law requires otherwise.

Send your order number, account email, product or service name, and a clear description of the issue. Include screenshots or error details when relevant. We aim to acknowledge requests within two business days.

If a refund is approved, the related order may be marked refunded and its license and download access may be revoked. Refund timing after approval is controlled by the payment provider and your bank.

This policy does not limit consumer rights that cannot legally be excluded. Where applicable law gives you stronger rights, those rights continue to apply.

Last updated: 2 September 2026.